Frequently Asked Questions
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Help & FAQ
Frequently Asked Questions
Am I completely anonymous with LiquidVPN?
LiquidVPN is a privacy service. It is important to note that by design a VPN does not provide an...
Are there any hardware requirements to use LiquidVPN?
A VPN client will run on virtually any semi modern device. It should be noted that the CPU power...
Can I change my invoice payment method?
Yes you can. You will need to do it from your account details screen...
Can I use Bittorrent and P2P?
Yes, LiquidVPN fully supports bittorrent and P2P on all of our servers. We will never censor P2P...
Can I use LiquidVPN instead of my ISP?
No, a VPN works in conjunction with your internet connection. It cannot be used to replace your...
Can I use LiquidVPN on a mobile device?
The short answer is yes However we have not released our mobile VPN client yet so you will need...
Can I use LiquidVPN on more than one device?
Yes, you can use LiquidVPN from as many different devices as you want. The only restriction we...
Do you block any ports or types of traffic?
No we do not block any ports out right. Port 25, 22, 21, 23 are monitored for abuse, if our...
Do you limit users data usage or bandwidth available?
No, LiquidVPN will never impose bandwidth restrictions or data caps on a user. In fact we...
Do you offer TCP and UDP OpenVPN connections?
Yes, and we provide several ports for each type of network topology we offer.
Do you offer a guarantee?
Yes, we offer a money back guarantee. If for any reason you are not happy with LiquidVPN cancel...
Do you own your own servers?
We lease or colocate all of our infrastructure. Every server on our network has a dedicated 1Gbps...
Do you provide OpenVPN configuration files for 3rd party VPN clients?
Yes. We provide OpenVPN configuration files for many different operating systems. You can...
Does LiquidVPN monitor or log users activity?
We do not maintain any logs on users activity, timestamps, or amount of data transferred. We can...
How do I cancel my subscription?
To cancel your subscription click the VPN Administration button on the left hand menu of...
How do you handle abuse?
When an ISP sends an abuse report we will post it on our transparency reports along with our...
How fast are your VPN servers?
LiquidVPN only runs dedicated baremetal servers with 1 Gbps or 10 Gbps ports. We only use premium...
What countries are you have VPN servers located in?
LiquidVPN maintains VPN infrastructure all over the world. We select the best regional hotspots...
What if I cant find the answer I am looking for?
The first place to look for answers is our knowledgebase. Use the search feature to look for an...
What kind of encryption does LiquidVPN use?
LiquidVPN implements the highest level of encryption natively supported by each of our VPN...
What methods of payment does LiquidVPN accept?
We accept the following currenciesPaypal, Credit Cards, Cash, Bitcoin, Litecoin, Peercoin,...
What support options do you offer?
In order to keep costs down we provide technical support and remote assistance via trouble ticket...
Where is LiquidVPN located and what are your countries logging policies?
LiquidVPN is located in the United States. The United States does not have any logging policies....
Will LiquidVPN work with my router?
Because we offer OpenVPN, PPTP and L2TP LiquidVPN should work with most routers. Routers with the...
What is the best way to do a speedtest?
It is very important when doing a speedtest from a website like www.speedtest.net that you do a...