In order to keep costs down we provide technical support and remote assistance via trouble ticket only. Technical support tickets are usually answered within 30 minutes of opening the ticket except during the wee night hours when it could take a couple hours to get an answer. Sales and billing support requests are usually answered within an hour of opening the ticket. If you would like to be notified when new forms of support become available please like us on Facebook and follow us on Twitter

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Am I completely anonymous with LiquidVPN?
LiquidVPN is a privacy service. It is important to note that by design a VPN does not provide an...
Can I use LiquidVPN instead of my ISP?
No, a VPN works in conjunction with your internet connection. It cannot be used to replace your...
Do you provide OpenVPN configuration files for 3rd party VPN clients?
Yes. We provide OpenVPN configuration files for many different operating systems. You can...
Do you own your own servers?
We lease or colocate all of our infrastructure. Every server on our network has a dedicated 1Gbps...
Where is LiquidVPN located and what are your countries logging policies?
LiquidVPN is located in the United States. The United States does not have any logging policies....

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